Privacy Policy

📋Information We Collect

When you place an order, we collect your name, billing and shipping address, email address, phone number, and payment information (processed securely via Shopify — we never store your full card details).

When you browse our site, we automatically collect your IP address, browser type, time zone, cookie data, and pages visited via Shopify's built-in analytics and cookies.

When you contact us, we collect any information you voluntarily provide such as your name, email, and message content.

🔍How We Use Your Information

• To process and fulfill your orders, including sending confirmation and shipping updates
• To communicate with you about your order, refunds, or customer support requests
• To send marketing emails if you have opted in — you may unsubscribe at any time
• To improve our website, products, and customer experience
• To comply with applicable laws and prevent fraudulent transactions
• To screen orders for risk and security purposes

🤝Sharing Your Information

We do not sell, trade, or rent your personal information. We only share your data with trusted third parties who help us operate our business:

• Shopify — our e-commerce platform. View their privacy policy at shopify.com/legal/privacy
• Payment processors (e.g. Stripe, PayPal, Shop Pay) — to securely handle transactions
• Shipping carriers (e.g. USPS, UPS, FedEx) — to deliver your order
• Email marketing platforms (e.g. Klaviyo, Mailchimp) — only if you have opted in to marketing
• Law enforcement or legal authorities — only when required by law or to protect our rights

🍪Cookies

We use cookies to keep track of your shopping cart, understand how you found us, and improve your browsing experience. Cookies are small data files placed on your device.

You can disable cookies in your browser settings at any time, though this may affect how our site functions. By continuing to use our site you consent to our use of cookies.

⚖️Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email
• Request that we restrict or stop processing your data
• Lodge a complaint with your local data protection authority

🔒Data Retention & Security

We retain your order and personal information for a minimum of 5 years to comply with tax, legal, and accounting obligations. When you request deletion, we will remove your data to the extent permitted by law.

We take reasonable precautions to protect your information. Our store is hosted on Shopify, which is PCI-DSS compliant. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

🌍California & International Users

California residents (CCPA): You have the right to know what personal data we collect, request deletion, and opt out of any sale of your data. We do not sell personal data. To exercise your rights, contact us at support@holisticaphrodite.com.

European / UK residents (GDPR): Our lawful basis for processing your data is contract performance (fulfilling your order) and legitimate interests (fraud prevention, site improvement). You may contact us at any time to exercise your GDPR rights.

📝Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our site after any changes constitutes your acceptance of the updated policy.

☎Contact Us

For any privacy-related questions or requests, reach out to us directly.